-12+ years of customer service, office, and computer/data entry experience
-Excellent written and verbal communication skills, with an eye for detail
-Extremely productive and accurate in a high volume, high stress, environment
-Proficient in the use of IBM iSeries/AS400, and EDI applications/documents
-Efficient and organized with the ability to meet deadlines
-College courses and working experience in Office Accounting- General Ledger, Microsoft Office Professional, Corel WordPerfect, and Microsoft Access, HTML coding, College Level Spanish, Legal and Medical Terminology
-I am an experienced Notary Public commissioned until 2015
-I type 85+ words per minute
2013.Present- Thomson Reuters, Eagan, MN
Solicit legal content from arbitrators across the country for Westlaw and WestlawNext. Identify professionals to contact, data entry, data correction, online research for contact information and content.
2011. 2012- Mortgage Refund Processor, Forest Lake, MN
Locate clients and assist them in filing paperwork with HUD to receive their mortgage refunds. Intensive filing, customer service, data entry, notarizing documents and following up with governmental offices. This position also requires me to be a self-starter, as well as maintain impeccably organized files.
2009.2011-Law Offices of Mary Catherine Lauhead, St. Paul, MN
Legal Administrative Assistant
Open/organize client files, assist attorney in financial calculations/spreadsheets, Assist clients with day to day issues, take messages and check e-mail for attorney, Take dictation from attorney of legal documents such as divorce decrees, Assist attorney in setting up for and running mediations, notarize legal documents, copying, collating, and sending documents to the court.
2005.2009-Distribution Alternatives, Lino Lakes, MN
Customer Service Representative/ Assistant EDI Coordinator
Collaborate with my clients, our operations and inventory control departments, retailers and manufacturers in order to efficiently import product and ship to various retailers and direct to consumer. Assist in creating several queries and programs within the IBM AS400 system to increase productivity. Work one on one with clients to set up EDI partnerships with various large retailers. Heavy filing of correspondence, client invoicing, and orders shipped. Participate in several meetings with clients regarding operations & logistics. Coordinate all aforementioned groups to meet requested in-store deadlines and prevent charge backs to my clients. Maintain client confidentiality.
2004.2007-Overnite Transportation/UPS Freight, Circle Pines, MN
Customer Service Representative/Billing Clerk
Answered inbound calls in support of customer needs. Dealt with HAZMAT and customs billing for freight services. Abundance of data entry into the UPS Freight billing system. Bills had to be completed nightly so there were deadlines. Very high stress environment trying to meet shipper deadlines while minimizing delays.
2001.2004--Why USA Matchmaker Realty, Forest Lake, MN
Answered phones to set up meetings with clients and/or schedule property showings. Designed and made show and disclosure books. Helped to write up and file purchase agreements. Worked with A/P and A/R, general ledger, and QuickBooks to pay office bills and expenditures.
Anoka Hennepin Technical College
A.A.S., Legal Administrative Assistant, 2004
Minnesota School of Business
A.A.S., Paralegal Studies, Current